It’s quite simple; the concepts need to successfully operated a winery, restaurant, retail shop, or any other business, are based on simple principles.
This is what I’m talkin’ about – from V. Sattui Winery - “What hasn’t changed, he insists, is his golden rule of customer service. ‘It’s how you treat people,’ he says. ‘Treat everyone like you would like to be treated’.”
If you don’t get it, you better try harder.
Please read this article!!! http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2010/08/06/FD801EK4J4.DTL
